FAQ

Yes you can add your own personalised gift message during the checkout process in the delivery method section. 

 

You will be given a chance to add this coupon code to your order on the “shopping basket” page, before proceeding with the checkout.

We understand that most of the time our hampers are bought as gifts, therefore we do not add any receipts or identifying information.

All receipts are emailed to you only, upon ordering the hamper of your choice.

 

We use several couriers based on the size and weight of the parcel and the delivery location. These include Royal Mail, ParcelForce, DPD, DHL and UPS.

Please contact our lovely team here

All orders are processed and despatched Monday to Friday between 9-3pm. Orders received after 3pm or at the weekend will be processed the next working day. There are currently no Weekend or Public Holiday deliveries. 

International delivery options are not currently available for this product. Due to courier restrictions we are only able to deliver this product to mainland. UK delivery only! 

Please add date required in the delivery method section and we will endeavour to meet your requested date, however we do not offer same day delivery on any of our products and are unable to guarantee delivery on a specified date. 

All hampers are made to order, therefore delivery time is calculated based on the order processing time + shipping time.  Although most orders are processed and shipped with 48 hours, please allow 4-5 days due to courier delays.   

During busy periods such as Christmas, orders may be subject to delays.

All Christmas Day orders for 2022 must be received by 3pm on Friday 16th December 2022 to guarantee delivery by Thursday 22nd December 2022.

Any orders placed after this date will still be delivered but may not arrive before Thursday 29th December 2022.

Please be aware that the food in our hampers may contain or come into contact with common allergens, such as dairy, eggs, wheat, soybeans, tree nuts, peanuts, fish, shellfish or wheat. All items are prepacked and clearly labelled, however if you have any questions regarding any of the food prior to ordering, click on product allergy information or contact our friendly team here.

There are a couple of reasons why your coupon code may not be working.

1. Coupon codes do not apply to sale items. Check if the item is already discounted.

2. Check the code has not expired. Each coupon code will have an expiry date.  It can be used until 11:59 on the date it expires.

If you are still experiencing issues, please contact our friendly team here.

During busy periods, orders may be subject to delays.

All Christmas orders for 2022 must be received by Friday 16th December  to guarantee delivery by Thursday 22nd December (NB: Dates are subject to change).

Any orders placed after this date will still be delivered but may not arrive before Thursday 29th December 2022. 

We do not offer same day delivery on any of our products and cannot guarantee delivery on a specified date. Please add date required in the delivery method section and we will endeavour to meet your requested date. 

All hampers are made to order, therefore delivery time is calculated based on the order processing time + shipping time.  Although most orders are processed and shipped with 48 hours, please allow 4-5 days due to courier delays. 

Up to 2 items within a basket can be swapped (subject to availability) if the item requested is of equivalent value or less.

Please click here to contact our friendly team before placing an order.

Over the last year we have done a lot of research into the packaging we use, including whether they are sustainably sourced, reusable, biodegradable or recyclable.  

Our Eco-mission is to gain more knowledge on the effects to our planet and continually introduce practical steps  to be more Eco-friendly. A short summary of what we have done to date can be found below:

  • All gift boxes are made of recyclable cardboard 
  • 3D Honeycomb wrap is now used as an alternative to bubble wrap
  • Increased usage of cellophane wrap, enabling a reduction in the use of shrink wrap
  • Use of recyclable paper void fill instead of packing peanuts
  • Wicker baskets that can be upcycled/reused
  • There has been an 80% reduction in the use of plastics overall.

Future steps:

  • Continue to review packaging solutions to reach our goal of 100% Eco-friendly packaging.