Terms & Conditions
Orders for products supplied by Kreative Hampers are subject to our terms and conditions of order.
The contents section includes products which are subject to change. As we source the products from lots of different suppliers, we sometimes have to replace out of stock items of a similar value. We always try our best to ensure the alternative product is as similar as possible. If you wish to have the exact selection of Caribbean food items shown on the contents section, please email us for confirmation that all the items are in stock. We reserve the right to substitute items for similar items if it is out of stock.
Prices are subject to change without notice. In the event of a price changing after you have placed your order but before the item is shipped, we will contact you to advise of any changes before proceeding, or may cancel your order and refund the full cost to you.
All images on our website are for reference only. The product you receive may vary from the actual image.
We endeavour to keep our images as up to date as possible but on occasions where a certain item is out of stock, we may substitute it for a similar item of similar value.
Whereas every effort is made to ensure the integrity and validity of the data displayed, there are occasions where errors may occur. Therefore, Kreative Hampers reserve the right to make alterations without notice to any part of the website and prices displayed. In the event of an order already being placed for an item with an error, we reserve the right to fully refund you without notice.
Kreative Hampers does not guarantee product availability beyond current stock holdings.
We do our best to hold all items in stock but sometimes we run out. If we sell out of a particular hamper then this should be noted on the website. If we run out of a specific item from a hamper then we will do our best to replace with an equivalent item.
We can only make a delivery to the address you request on the order. We are not able to guarantee the item will be delivered to the person named on the order. It is your responsibility to ensure the recipient knows the gift is coming on the day requested. This is especially the case for deliveries to large businesses or hospitals. We will guarantee the item is delivered to the address given. Any problems with orders not arriving with the recipient must be reported within 48 hours of the requested delivery date or we will be unable to help in sourcing the shipment.
Cancelling Orders
Orders can be cancelled by emailing us via our contact us section. Once your order has been shipped, it cannot be cancelled and we are unable to amend any delivery details.
Any orders cancelled after 24 hours of the order being placed will be subject to a 10% administration fee deducted from the refund.
Returns
If you are not completely satisfied with an item you have purchased for any reason. Please contact us first to advise of any problems.
Please note this policy excludes all confectionery or food products with a use by date as these are perishable goods and exempt from this legislation. We will consider refunds if there has been an error on our part. Kreative Hampers does not compensate for any costs incurred in returning items.
PRIVACY POLICY
This Privacy Notice explains which types of your personal data we collect by using the Kreative Hampers website, and how we handle the data.
WHO THE DATA OWNER IS
The data controller is Kreative Hampers, who is also referred in this policy as “we” or “us”. Only some of your personal data (such as recipients’ addresses and phone numbers) will be shared with our couriers in order to successfully deliver your order. Data is not shared with anyone else.
WHAT DATA WE COLLECT
We collect: notes from all our conversations with you, details of any complaints or comments you make or purchases you have made, items viewed or added to your basket, web pages you visit and how and when you contact us, in order to provide you a better quality tailored service. We will need to collect some personal information from you in the event of you placing an order: first and last names, email address, billing and postal addresses, recipient address and phone number.
HOW WE COLLECT YOUR DATA
Directly:
- When you buy from us and you create an account on our website
- When you subscribe to our newsletter
- When you contact us
- When you use social media to communicate with us
Indirectly (using third party service, see below):
- When you browse our website
WHERE YOUR DATA IS STORED
The data we collect is stored in our system. You can ask us at any time to delete it. Alternatively, you can do it yourself, e.g. unsubscribing from our newsletter. If you believe that any information we are holding on you is incorrect or incomplete, please write to sales@kreativehampers.com. We will promptly correct any information found to be incorrect.
HOW LONG WE STORE YOUR DATA
Data will be stored for as long as is necessary for the purpose for which it was collected.
HOW WE PROTECT YOUR PERSONAL DATA
We know how important it is to keep your data safe. That’s why our website is using ‘https’ technology. This means all your transactions are secured and trusted, and sensitive data such as payment card information is protected. All data sent to our server and the data returned to you is encrypted to prevent unauthorised persons viewing your details. To view the security certificate check your browser settings.
You can be confident when you enter ‘My Account’ with your email address and password, that all your information in the Checkout and Payment area will be fully encrypted using the latest Secure Socket Layer security technology.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
THIRD PARTY SERVICES
We use a third party service (Google Analytics) to improve the customer experience. This is intended to help us understand website traffic and usage; data is stored on Google servers in the United States and are not shared with anyone else but Kreative Hampers.
LINKS TO OTHER WEBSITES
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
COOKIES
To improve your experience on our website we also need to collect your cookies. A cookie is a piece of information shared between a website and your computer’s hard drive. This is so that the website can remember who you are, e.g. with the login credentials.
We use cookies in the following ways:
- To help us recognise you as a unique visitor, (just a number) when you return to our website. This would technically also allow us to match your preferred interests with specific content in our site. In practice we are not that technically savvy, so unlikely to use cookies for this purpose.
- To compile anonymous aggregated statistics that allow us to understand how users use our website. This helps us improve the background of our website.
Two types of cookies may be used on our website. The first are session cookies, which remain in the cookies file of your browser until you leave our site. The second are persistent cookies which remain in the cookie file of your browser for the life of the specific cookie. Most of our web pages also contain electronic images known as Web beacons that allow us to count users who have visited these pages. This helps us to formulate the offerings that we make on our site. Web beacons collect a cookie number, time and date of a page view, and a description of the page from which the web beacon originates.
Disabling/Enabling cookies
You can accept or decline the use of cookies by modifying the settings in your browser. Please note that if you do this you may not be able to use the full functionality of our website. To find out more on how to disable or enable cookies visit www.allaboutcookies.org.
A popup will appear the first time you visit our website, asking you for permission to collect your cookies. Once approved, we consider you allow us using you cookies till further request.
LEGITIMATE INTEREST
In some situations, we can use your data to reach our legitimate goals in a way which might reasonably be expected as part of running our business and which does not materially impact your rights, freedom or interests, like sending you personalised offers following your purchase, and using your address details to send you promotional material that might interest you.
LEGAL COMPLIANCE
We may need to collect and process your data if required by the law.
QUESTIONS AND FURTHER UPDATES ON THIS NOTICE
If you have any question regarding this notice you can email us at: sales@kreativehampers.com
This notice was last updated on 13/10/2020. Please note Kreative Hampers may change this policy from time to time by updating this page.
You should check this page from time to time to ensure that you are happy with any change we may apply.
